Terms and conditions
Terms and conditions
Hay Hutches were invented and designed by horse owners and enthusiasts. We sincerely aim to try to improve your feeding management and help reduce costs and save time. If you have any suggestions or comments please email us using the link on the Contact page.
Our contact details:
East Hill Farm
Phone: 01985 840374
VAT GB 947043419
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard credit and debit cards.
Assuming you enter a valid e-mail address, confirmation of your order will be sent automatically, This confirmation e-mail should be adequate for accountancy and VAT purposes. If you require a formal invoice, please let us know.
Shipping And Handling We will arrange delivery and e-mail the delivery details to you.
Delivery Schedule We endeavour to dispatch your order right away. UK orders should reach you within 3 to 4 working days. In the unlikely event that we are out of stock, please allow up to 10 working days. European mainland and UK island deliveries take longer. Please allow 14 working days.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We are keen to see our customers expectations satisfied. If you experience any problem with your Hay-Hutch or have any queries, please do not hesitate to call us on 01985 840374 or e-mail us at firstname.lastname@example.org.
In the unlikely event of a Hay-Hutch failing due to faulty manufacture within two years of delivery, we will be happy to replace it or offer a refund.
Please note that Hay-Hutches have been tried and tested with a variety of horses since 2006. We have never had any injury caused to a horse nor any significant damage to a Hay-Hutch. If, however, you have a horse that is known to paw excessively or has other recognised destructive habits, we recommend that you observe its behaviour for a period when first confronted with a Hay-Hutch.
Hay-Hutches are not recommended for anything other than fodder, e.g. hay or haylage.
This statement is in no way intended to alter or interfere with your statutory rights.
We offer a 30 day refund/returns policy on all products. To return your product for a refund, please call us or email us at Hay Hutch so that we can arrange this for you. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a copy of your order confirmation email or copy invoice as proof of purchase.
Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund less delivery costs and collection costs will be processed, and a credit will be applied to your credit card or original method of payment.